Right of withdrawal

OR "ÅNGERRÄTT" FOR CONSUMERS

These terms apply if you have entered into an agreement with or purchased services from The Roll as a consumer, if this page is referred to in your agreement.

Last Updated: 31st October, 2021

Right of withdrawal and withdrawal period

You have the right to withdraw from this agreement during the withdrawal period. Exceptions apply, and are described below. The withdrawal period is 14 days and begins the day after you enter into an agreement with us.

Exceptions

The right of withdrawal does not apply to any services that have been delivered. If you have requested that services be delivered during the withdrawal period you must pay for services rendered according to the price list in your agreement. If the delivered services are part of a fixed price package, you must pay an amount proportional to what had been delivered until you informed us of your intention to exercise your right of withdrawal, compared to the total price of the package.

Coaching sessions have a 24 hour cancellation policy, non-refundable. Exceptions can be made at our discretion for medical or family emergencies. This means that a coaching session is considered delivered for the purposes of right of refusal if it has not been cancelled on time and you inform us of your intention to exercise your right of refusal later than 24 hours before a booked coaching session.

Exercising your right of withdrawal

You can exercise your right of withdrawal at any time during the withdrawal period by informing us in writing of your decision to withdraw from our agreement, for example by physical or electronic mail.

You may use the form published by Konsumentverket, available at this website: https://publikationer.konsumentverket.se/kontrakt-och-mallar/angerblankett

When you exercise your right of withdrawal

The Roll will refund any amount you have paid, subject to the exceptions listed above. The refund will be processed without unnecessary delay, within 14 days from our receipt of your decision to withdraw.

Normally, we will refund you using the same payment method that you used to pay us. If that is not possible, we will inform you without unnecessary delay and refund you by bank transfer within 14 days from our receipt of your account details.

Contact us

Please reach out to us at info@theroll.com if you have any questions about your right of withdrawal or how you can exercise it. You can also send your message or form to that address.